An Automated Crisis Online Dispatcher
نویسنده
چکیده
An experimental automated dialogue system that plays the role of a crisis hotline dispatcher is currently developed. Besides controlling the communication flow, this system is able to retrieve information about crisis situations from user’s input. It offers a natural user interaction by the ability to perceive and respond to human emotions. The system has an emotion recognizer that is able to recognize the emotional loading from user’s linguistic content. The recognizer uses a database that contains selected keywords on a 2D “arousal” and “valence” scale. The output of the system provides not only the information about the user’s emotional state but also an indication of the urgency of his/her information regarding to crisis. The dialogue system is able to start a user friendly dialogue, taking care of the content, context and emotional loading of user’s utterances.
منابع مشابه
Design of an enhanced interface for composition of alert messages: Methodology and results
Alerting the population during crisis using available communication systems can significantly reduce the impact of emergency situations. However, the understanding of the alert and trust by recipients is influenced by the alert message content and style. It is therefore desirable that alert messages are formulated with sufficient information and in a style that eases understanding of the messag...
متن کاملDefibrillation and the quality of layperson cardiopulmonary resuscitation-dispatcher assistance or training?
AIMS OF THE STUDY To examine whether basic life support-defibrillation (BLS-D) training of laypersons enhances the speed of defibrillation and the quality of cardiopulmonary resuscitation (CPR) during a simulated ventricular fibrillation scenario compared with a situation where the care provider has no previous BLS-D training but receives dispatcher assistance with the use of an automated exter...
متن کاملDARE Train-the-Trainer Pedagogy Development Using 2-Round Delphi Methodology
The Dispatcher-Assisted first REsponder programme aims to equip the public with skills to perform hands-only cardiopulmonary resuscitation (CPR) and to use an automated external defibrillator (AED). By familiarising them with instructions given by a medical dispatcher during an out-of-hospital cardiac arrest call, they will be prepared and empowered to react in an emergency. We aim to formalise...
متن کاملCRET: A Crisis Response Evaluation Tool to improve Crisis Preparedness
In recent years, crisis response has become cyberphysical in nature because of the increased use of computing technologies by the responders. As such, crisis preparedness requires objective evaluation of crisis response in addition to the traditional drills. This paper develops a generic Crisis Response Evaluation Tool (CRET) for off-line objective crisis response evaluation to improve prepared...
متن کاملHarnessing the Power of Self-Organization in an Online Community During Organizational Crisis
The technology platform of FEU’s online forum is an open source software product called Discuz!NT. As of May 26, 2008, the version of Discuz!NT powering FEU’s online forum was Discuz!NT 2.1. This version provided basic online message board features including subforums, user profiles, photo uploading, and file attachments. Compared to today’s online forums, Discuz!NT 2.1 did not have a tag featu...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2007